Job Description
Job Description
Position : Umrah & Travel Sales Officer
Ikhlas.com seeking a motivated and experienced Online Sales Representative to join our dynamic sales team. This position is responsible for generating sales through online channels, engaging with potential customers, and maintaining client relationships. The ideal candidate should have a strong understanding of online sales strategies, excellent communication skills, and a proven track record of meeting sales targets.
Responsibility :
Manage and execute the sales activities target given by the company across various e-commerce platforms. (Facebook ads, Social media, and etc)
Response to online enquiries and engage with the customer promptly and professionally
Build and maintain strong relationships with customers through online interaction.
Provide excellent customer service, resolving issues and offer products.
Meet and exceed individual and team target (KPI)
Track and report for sales performance and identifiers for improvement
Update industry spanet trend and competitors activities
Understand the company products to have the product knowledge and to service the customer with efficiency
Contribute development and execution on online strategy
Identify new opportunity for growth and propose innovative and sales initiative
Other tasks as assigned.
Your KPIs :
Successfully achieve revenue targets generated from sales within specific period of time
Ability to achieve high numbers of conversion from potential customer to paying customer
The ability to reach good customer satisfaction service by giving out the needed information and good engagement with the customer
Average time of leads time response
Capacity to handle uncertainty and ambiguity, and a fast paced work environment
Ability to prioritize work based on strategic importance and level of impact on business
Skill Required :
1 - 2 years of experience in Sales division
Eager to work in a small team and fast paced environment
A good listener with strong communication skills
Excellent ability of cross-functional communication
Good engagement with the customer
Always be ready to handle all types of challenges/customer
Fast learner on the product knowledge
Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
A start up attitude, highly collaborative with the team
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.