The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the worlds biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Job Outline

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares.
• Support Travel Agents and Direct customers by assisting them in back office via emails and queues, with their general enquiries. Be involved in all tasks of back office and ensure they are delivered on due time with attention to the last detail. Assist internal customers whenever needed as well.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a spanet leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).

Qualifications/Experience

• Minimum of two years experience in the airline / trade industry.
• Excellent knowledge of Reservations and Ticketing activities.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Excellent customer service, telephone and interpersonal skills and a pleasant, outgoing personality.
• Standard Fares and ticketing courses are required and knowledge of Skywards and MARS reservations system would be desirable.
• Fluent spoken and written Spanish and English.

Information

1. Applications from internal staff who have not completed 12 months’ service in their current position will not be considered
2. Candidates should apply through self-service HR Direct on Group World
3. Applicants must have the legal right to live and work in Spain. The Company will not provide assistance with obtaining work permits.

Competitive Salary

Competitive Benefits