SynopsisThis position is required to ensure the highest levels of customer service are achieved and maintained for Etihad & OAL customer airlines with ticketing & ancillary services across all the locations at Zayed International Airport. Accountabilities Issuance of manual & system generated EMD
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Reservation and Ticketing Agent
Job Description:


 

 

 

Synopsis

This position is required to ensure the highest levels of customer service are achieved and maintained for Etihad & OAL customer airlines with ticketing & ancillary services across all the locations at Zayed International Airport.

 

Accountabilities

 

  • Issuance of manual & system generated EMD’s / manual documents for Etihad & OAL (customer airlines) operating out of Abu Dhabi International Airport.
  • Ticketing functions for Etihad – Issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop.
  • Effective land transport arrangements for the disrupted guests.
  • Financial control – Reporting the documents issued on daily basis for EY & OAL to the respective finance teams.
  • Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts.
  • Responding to queries / charge back cases with supporting documents to the finance / revenue teams with EY & OAL
  • Preparation of sales / revenue reports on daily /weekly / monthly basis and reporting to the relevant airlines.
  • OAL stock management – Managing the OAL stock (EBT’s / MCO’s ) stock control / issuance / segregation /reporting/ replenishment)
  • Petty cash management – Managing the HUB petty cash / releasing cash with necessary approvals / documentation / replenishment of cash. Managing the petty cash tracker.


Education & Experience

 

  • Any degree level education preferably in Aviation / airline management or relevant work experience
  • Certificate courses with IATA / Ticketing & fare calculations
  •  2 years previous aviation industry experience required, within an operational environment including training
  • Fluent and proficient in English (Written/Verbal)
  • Fluent and proficient in MS office (Excel) (Written/Verbal)
  • Willingness to work in a shift pattern

 

LI-DNI

About Etihad Airport Services-Ground

Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.

EASG handles a wide variety of ground functions at the capital’s international airport, from passenger check-in and boarding to baggage handling and aircraft services.

All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.

 

Company Details
Etihad Airways
New Airport Road
Khalifa City A, PO Box 35566
Abu Dhabi, Abu Zaby United Arab Emirates, International . International
www.etihad.com
73 Open Jobs Available
Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.

Benefits:
TBD
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Abu Dhabi, Abu Zaby, United Arab Emirates
Type
Permanent
Company Details
Etihad Airways
New Airport Road
Khalifa City A, PO Box 35566
Abu Dhabi, Abu Zaby United Arab Emirates, International . International
www.etihad.com
73 Open Jobs Available
Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.

Benefits:
TBD

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