On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The position offers a salary of $70,000 plus a $5,000 signing/relocation bonus.  

Purpose: The Supervisors, Airport Operations is responsible for the daily oversight of assigned airports. The Supervisor is also responsible for training and service provider relationships. The Supervisor is trained as an Airport Operations Trainer/Auditor to assist with those responsibilities when required.

Responsibilities:

• Monitors daily operations at assigned airport locations to drive Operational Excellence.
• Reports on daily operational performance metrics.
• Conducts on-site audits and station visits.
• Serves as the liaison to Service Providers and Airport Partners.
• Ensures service provider maintains standards as outlined in the Service Level Agreements (SLA) and the contracted scope of work.
• Mentors and guides Station Managers.
• Communicates with airports regarding company updates including, but not limited to, flight schedules, standards/procedure changes, and safety briefings.
• Provides initial, recurrent, and ongoing training to Crewmembers and managers including new hire orientation, Customer service training, ramp training, and management concepts training. 
• Evaluates and measures the effectiveness of training and maintains accurate training records and files for all Airport Operations Crewmembers. 
• Performs regulatory and operational compliance audits, ensuring conformity with all Avelo Airlines, FAA, TSA, DOD, DOT and other governmental agency regulations. 
• Performs inspections of contractor activities such as GSE repairs, deicing services, and fueling services. 

 Performance Measures:

• Assigned spoke airports maintain performance per company metrics.
• Assigned spoke airports are current on all training/auditing.
• Assigned spoke airports successfully pass FAA, TSA, DOD, DOT audits.

Responsibility and Authority (Approver):

• Customer service exceptions.
• Local operations Standards and procedures.
• Training plans.
• Station project planning.
• Need for additional training or continued oversight.
• Airport Operations compliance with federal or company policy and service level agreements.

Decision Participant (Influences):

• Changes to Airport Operations standards and procedures.
• Safety and Security reviews.
• Service Provider review and selection.

 Basic Requirements

• High School diploma or GED and valid drivers license required.
• Must have at least 1 year of team leadership, mentorship, or training experience.
• Self-initiative and ability to work independently with little supervision. 
• Demonstrated ability to work through complex problems to identify root cause and develop effective, simple solutions.
• Tenacious problem-solving skills and a continuous improvement mindset.
• Excellent organizational skills and time management.
• Strong written and verbal communication skills.
• Must be able to foster and develop teamwork that embraces our company’s “Purpose, Values and Vision”.
• Stand, sit, walk for extended periods of time as needed.
• Must be able to lift 50 lbs. for a distance of 10 feet. 
• Must be able to work outside in inclement weather.
• Must be able to work any shifts (days or nights), including weekends and holidays as needed.
• Willing and able to travel to assigned airports - up to 75 away from base

X-FACTORS:

• Three (3) years’ experience in Airport Operations preferred.

May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)  

Avelo is an Equal Opportunity Employer.