Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

This position will own the stations overall training compliance performance including regulatory and mandatory training. They will provide day-to-day leadership, guidance, and oversight to the cargo stations trainers and other duties. The impact will be reduction in potential regulatory penalties and compliance with carrier, regulatory, and SWP training requirements.

The expected pay rate is $73,000.00-$83,000.00/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Own the station’s overall training compliance performance, including regulatory, mandatory, customer, and recurrent training requirements.
• Develop and execute corrective action plans to address training deficiencies, compliance gaps, audit findings, and qualification issues.
• Serve as the primary training liaison between station leadership, Regional Training Management, HR, and operational stakeholders.
• Develop and maintain short- and long-term training plans based on hiring forecasts, recurrent training requirements, operational changes, and business growth.
• Provide day-to-day leadership, guidance, and oversight to Station Trainers, Coaches, and other training resources assigned to the station.
• Implement and maintain standardized training programs, procedures, and delivery methods across all lines of business to ensure consistency and effectiveness.
• Coordinate and manage the training and onboarding process for new employees from hire through qualification.
• Ensure employees are trained and qualified in accordance with company, customer, regulatory, and government requirements.
• Monitor station training compliance and develop recovery plans to achieve regulatory and mandatory training targets.
• Ensure the accuracy and completeness of all training records and documentation, both electronic and paper-based.
• Develop, communicate, and manage training schedules to maximize trainer utilization and employee competency.
• Partner with station leadership, HR, Operations, and other stakeholders to support training, compliance, and workforce development objectives.
• Provide regular updates, recommendations, and feedback to station leadership regarding training compliance, workforce readiness, and development opportunities.
• Conduct performance evaluations, coaching sessions, and development discussions with direct reports.
• Set performance expectations and goals for direct reports while maintaining accountability to company standards.
• Identify and develop high-potential employees for trainer, coach, and leadership opportunities.
• Oversee the station Coach Program, including coach nominations, qualifications, observations, and ongoing development.
• Conduct trainer observations and competency assessments to ensure training is delivered consistently and effectively.
• Manage training audits and support corrective action plans resulting from audit findings.
• Assist the Safety department with incident investigations, corrective actions, retraining initiatives, and audit activities as required.
• Deliver leadership and professional development training programs as required.
• Deliver classroom, practical, on-the-job, recurrent, and technical training as required based on station staffing levels, operational demands, and business needs.
• Maintain qualifications and remain actively engaged in training delivery to support station training requirements and ensure operational continuity.
• Develop the skills and competence of employees through training, coaching, mentoring, and on-the-job development.
• Ability to lead, motivate, and develop teams in a fast-paced operational environment.
• Flexible to work off-shifts, weekends, and travel as required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• Fluent spoken and written English
• 2-3 years operational experience in cargo - Cargo office, warehouse, and ramp.
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!