At Canadian North, we dont just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether youre on the ground or in the air, working with us means being part of something bigger.

Youll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and respanable places in Canada.

• Purpose-Driven Work – Your skills keep northern communities connected
• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

The Account Manager is the primary point of contact within contractor organization with operational and account responsibility for client requests and for all operational planning, operational execution and for recovery (IROP) issues.

Reporting to: Director, Charters and Business Development

*Non-bargaining

Duties and Responsibilities

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Actively Participate in the Company Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;
• Primary point of contact within Contractor organization with operational and account responsibility for client requests and for all operational planning, operational execution and for recovery (IROP) issues involving the including but not limited to:
  • Ensuring the operational objectives of the client programs are met including exceptional On Time Performance (OTP) through effective management of Contractor and its sub-contractors resources;
  • 24-hour availability, either direct to the Senior Manager or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of our clients;
  • Liaison with Manager, OCC and Supervisor, OCC on all changes to the operations and communicate any issues that might affect clients to the Manger, for communication to the client, or communicate directly with clients if time if of the essence;
• In concert with Director, advise clients of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc;
• Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and clients;
• Identify problem areas and trends in OTP, recommend and participate in implementing changes;
• Liaise with clients on requirements and expectations - especially with respect to planning and executing flight schedule as agreed;
• Provide supervisory support to all Charter Specialists through all phases of client operations;
• In conjunction with the client, manage conventional flight programs;
• Manage and execute applicable Service Level Agreement (SLA) requirements for all charter clients under direction from the client, Director;
• Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes;
• Implement and assist in the management of any workforce logistics solutions platforms;
• Account Management including:
  • Manage all client requirements and reach the companys targets and objectives; Establish budgets with the client and company; Identify new opportunities for clients; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; meet time deadlines for account; travel as necessary (to site); other duties as assigned;
• Solve complex IROP problems keeping within the guidelines of the SLA program;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Two (2) years Post Secondary Education;
• Three (3) years of previous experience;
• Excellent skills in Microsoft Office Suite are required;
• Proven ability to work independently with limited supervision or direction;
• Excellent interpersonal skills including oral and written communication;
• Proven ability to effectively handle diverse and challenging situations;
• Ability to manage priorities and conflicting demands;
• Well organized, detail orientated, capable of multitasking a must;
• OCC experience an asset;
• Management experience considered an asset;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: February 9, 2026