Account Manager- Able Aerospace Services, Inc.
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
The Customer Service Account Manager is the primary liaison between customer and Able Aerospace Services for all jobs in house.
JOB RESPONSIBILITIES:
Communicates with Customers weekly/daily for in work jobs, via phone, email and helps resolve customer questions on jobs/quotes.
Travels to trade shows to promote sales and growth based on customer platform.
Manages customers quote approvals and provide additional quotes, if necessary.
Help facilitates customer bill backs or invoice concerns with other internal groups.
Effectively supports the detailed tracking of multiple jobs in house.
Oversees product exchanges and returns to ensure timely return of products.
Communicates and collaborates with various departments with the company.
Understand Customers Business model (MRO, Operators, etc).
Work with customers on any Warranty issues/returns.
Help international customers with customs and freight questions.
Work with the engineering department on engineering order creation, Fees and Revs.
Research pricing, turnaround time new repairs, and assist inside sales in request for quotes as needed, for both domestic and international customers.
Work with Accounting and/or customers to resolve any past due amounts or credits.
Understand and update customer contracts and agreements, as needed.
Update customer quality control requirements, contacts, etc.
Create full deployment plan for customers.
Work within Ables Online librarys Component Maintenance Manual/Illustrated Parts Catalog
Monitor Customer Aircraft on Ground phone 24/7 on a rotational basis.
Work with Trade Compliance team to ensure customers are vetted prior to doing business
Qualifications
EDUCATION/ EXPERIENCE:
Bachelors degree required
In lieu of a degree, 4 years of experience in a customer relationship, management, manufacturing, or aviation maintenance related role required.
QUALIFICATIONS:
General aircraft knowledge preferred.
Helicopter knowledge preferred.
Above average communication skills (written and verbal) - Clear concise writing style featuring consistently correct grammar and spelling.
Ability to listen carefully and discern specific customer requirements.
A heightened attention to detail and consistent follow-through in spite of a dynamic working environment.
Experience with technical publications (IPC/IPB, CMM/OHM/CR&O, MX manuals/airworthiness limitations, AD/SB/ASB/Etc.) is preferred.
Highly functional with Microsoft Office.
Experience working with outside entities and contacts.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: ABLE
Primary Location: US-Arizona-Mesa
Job Function: Sales
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 09/02/2025, 4:13:44 PM
Job Number: 335317
