Job Title: Operations Administrator – HR
Location: Manor Royal, Crawley (Hybrid – 2 days WFH once trained)
Contract: 7 months (option to go permanent)
Rate: 13.25 per hour
About the Role
This is a great opportunity to join a collaborative and supportive team, where you’ll play a key part in delivering smooth and effective Learning & Development services across the business.
You don’t need to have previous HR experience — what matters most are your strong admin skills, positive attitude, and willingness to learn.
This isn’t just admin — you’ll be at the centre of coordinating training activities, keeping records accurate, and helping colleagues have the best possible learning experience. You’ll also be a go-to point for L&D queries, support process improvements, and keep things running behind the scenes so the wider HR and L&D functions can perform at their best.
Key Responsibilities
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Deliver consistent, timely, and accurate transactional support for all L&D processes.
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Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.
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Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.
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Ensure compliance and minimise disruption through robust process delivery.
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Provide reporting on activities and performance, and help identify areas for improvement.
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Support L&D process improvement and automation efforts.
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Own and resolve learning-related queries, escalating where appropriate.
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Collaborate with wider HR Operations and Learning Hub teams to support overall business objectives.
What We’re Looking For
We’re after someone who is:
✔ Friendly and approachable
✔ Detail-oriented and organised
✔ Able to manage their workload effectively
✔ Calm under pressure and happy to help wherever needed
✔ Comfortable communicating across all levels
✔ Enjoys supporting others and thrives in a team environment
Experience & Skills
✅ Strong administration experience (HR/L&D background helpful but not essential)
✅ Comfortable working to targets, SLAs, or KPIs
✅ Confident with Microsoft Office (especially Outlook, Excel, and Word)
✅ Great interpersonal and communication skills
✅ Able to work independently as well as collaboratively
