The Customer Service Representative role is fundamental to supporting our growing and varied customer base. You need to be committed to being a highly customer-focused team worker, who can demonstrate flexibility when required, be motivated and willing to take on new initiatives. You will also be a self-starter and have excellent communication skills.
Some of the responsibilities include:
Preparing detailed cost estimates, invoices and sales orders
Reviewing information on estimates and invoices with Customer Service Managers.
Completing costing analysis and calculate profit margins.
Providing assistance and support to Manager of Customer Service and Customer Service Managers.
Preparing and reviewing complex engine information with Customer Service Managers
Coordinating all customer support activities in relation to piece part sales, exchanges, and component repairs
Answering incoming calls and providing front line support.
Coordinating information with engine shop personnel when necessary.
Capture and report on department data and KPI’s as required.
To be successful in this role you will need:
A strong commercial understanding and basic accounting techniques, with high attention to detail and accuracy.
Experience in aerospace industry and aircraft engine exposure and knowledge is desirable.
Highly developed interpersonal skills with excellent communication and people skills, with the ability to interact at various organisational levels including customers, staff and senior management.
Experience in Sales, or Customer Support or related field is a must.
Proficient with Windows, Microsoft Excel, Word and PowerPoint.
Benefits you will enjoy!
Permanent full-time employment
Clean, safe working environment with a close-knit team
Training and career development opportunities
Social activities including participation in community support events
Onsite car parking
If you are looking for a role where you can expand your skills and knowledge with the support of a great team, then apply now by submitting a current copy of your resume.
StandardAero is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under federal, state or local laws and regulations.
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
