NOW HIRING!

Charter & Scheduling Specialist

Location - CXH / Coal Harbour

Reporting to: Head of Network and Revenue Management

A Charter & Scheduling Specialist coordinates and facilitates charter bookings, ensuring efficient communication with internal and external clients, and support the optimization of the Harbour Air aircraft schedule. This role requires a detail-oriented individual with strong organizational and communication skills, as well as the ability to work collaboratively with various departments.

Key Responsibilities:

Communications:

• Engage in regular phone calls, emails, and Teams messages with internal and external clients to address inquiries, confirm bookings, and provide timely updates on charter-related matters.
• Send annual rate sheet for common destinations to Tour Operators.
• Work closely with the Customer Care and Customer Contact teams to address charter-related customer services inquiries and issues.

Schedule Charter Flights:

• Review aircraft schedule and book charters according to client requirements, with focus on aircraft and pilot utilization

Schedule Optimization:

• Support commercial schedule optimization, based on inputs from Network & Revenue Management and Flight Operations team,

Month End Reconciliation:

• Ensure all charter invoices have been paid. Coordinate with finance and accounting teams to address any discrepancies and ensure accurate financial records.

Qualifications / What you bring!

• Bachelors Degree in Hospitality / Tourism, Aviation Management, Business Administration, or similar related field.
• Strong verbal and written communication skills, with the ability to interact effectively with clients, internal teams, and external partners
• Excellent organizational and multitasking abilities to manage charter bookings, communicate effectively, and meet deadlines
• Analytical mindset with the ability to optimize schedules for efficiency and profitability
• High level of attention to detail
• Proven ability to collaborate with cross-functional teams, including Network & Scheduling, Revenue Management, Customer Care, and Flight Operations.

ABOUT HARBOUR AIR

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.